Política de reembolso
Thank you for choosing Ruby Flowers for your floral needs. We strive to provide you with beautiful and fresh arrangements that exceed your expectations. Please review our refund policy below:
1. **Nonrefundable Deposit:**
- A 50% nonrefundable deposit is required for all orders to secure your booking and initiate the preparation process. This deposit ensures that we allocate resources and reserve your selected flowers for the agreed-upon date.
2. **Refund Eligibility:**
- The 50% deposit is nonrefundable under any circumstances. We are unable to refund this portion of your payment, as it covers the costs associated with planning, preparation, and holding inventory specifically for your order.
3. **Cancellation Policy:**
- If you need to cancel your order, please contact us at least 7 days before the scheduled delivery or pickup date. Cancellations made within 7 days of the agreed-upon date will not be eligible for a refund of the remaining 50% balance.
4. **Refund Process:**
- Refunds for the remaining 50% balance (if applicable) will be processed within 7 business days from the date of cancellation. The refund will be issued using the same payment method used for the original transaction.
5. **Changes to Orders:**
- Any changes to your order must be communicated to us at least 3 days before the scheduled delivery or pickup date. Changes made within 3 days of the agreed-upon date may incur additional charges.
6. **Quality Concerns:**
- If you are dissatisfied with the quality of your flowers upon receipt, please contact us within 24 hours of delivery or pickup. We may offer a replacement or refund at our discretion.
By placing an order with Ruby Flowers, you acknowledge and agree to the terms outlined in this refund policy. We appreciate your understanding and cooperation.
If you have any questions or concerns, please feel free to contact us at RubyFlowersLV@gmail.com
Thank you for choosing Ruby Flowers. We look forward to serving you with our exquisite floral arrangements.
1. **Nonrefundable Deposit:**
- A 50% nonrefundable deposit is required for all orders to secure your booking and initiate the preparation process. This deposit ensures that we allocate resources and reserve your selected flowers for the agreed-upon date.
2. **Refund Eligibility:**
- The 50% deposit is nonrefundable under any circumstances. We are unable to refund this portion of your payment, as it covers the costs associated with planning, preparation, and holding inventory specifically for your order.
3. **Cancellation Policy:**
- If you need to cancel your order, please contact us at least 7 days before the scheduled delivery or pickup date. Cancellations made within 7 days of the agreed-upon date will not be eligible for a refund of the remaining 50% balance.
4. **Refund Process:**
- Refunds for the remaining 50% balance (if applicable) will be processed within 7 business days from the date of cancellation. The refund will be issued using the same payment method used for the original transaction.
5. **Changes to Orders:**
- Any changes to your order must be communicated to us at least 3 days before the scheduled delivery or pickup date. Changes made within 3 days of the agreed-upon date may incur additional charges.
6. **Quality Concerns:**
- If you are dissatisfied with the quality of your flowers upon receipt, please contact us within 24 hours of delivery or pickup. We may offer a replacement or refund at our discretion.
By placing an order with Ruby Flowers, you acknowledge and agree to the terms outlined in this refund policy. We appreciate your understanding and cooperation.
If you have any questions or concerns, please feel free to contact us at RubyFlowersLV@gmail.com
Thank you for choosing Ruby Flowers. We look forward to serving you with our exquisite floral arrangements.
